When you’re running a business, take a moment to consider why you started that business in the first place. For consultants, teachers, instructors, and more, you might have taken that leap to running your own business because you love what you do - and you’re good at it too.
Be proud of yourself, there are over 30 million small business owners in the United States, and so many businesses find success in their ventures by growing and keeping their customer base. But how? We see many individual business owners stuck in a workflow that keeps them from really growing, but being bogged down by clerical and administration tasks. From accounting and scheduling to marketing and advertising, being a business owner demands your time in ways that take time to learn and understand.
That’s where tools and softwares come in, easy, affordable ways to reduce your load so you can focus on what you love and why you got into your business in the first place. Here at ClickEasy we’re an online meeting scheduling and payments software built specifically for service businesses. Whether you work with us or another useful software, consider these tools and features to make your days run smoother, with a lot less work than what you’re doing now:
Not only are online meeting schedulers commonplace now, but also they’re preferred and expected by customers. The ability for a customer to book time with you whenever they want, after work, on the weekends, and without needing to make a phone call is ideal. Being able to utilize a scheduler reduces no-shows and missed appointments as well, by automatically providing people with calendar invites and email reminders.
At ClickEasy we make it easy for small businesses to create individual URLs per service that they offer, this link can be shared on social media, on your larger website, or in an email - providing your customers with direct access to book a meeting with you.
When running a business by yourself, the last thing you want to do is remind your customers to pay you. It’s awkward, it’s frustrating, and it certainly won’t make you feel good. It may seem like a hassle to set yourself up with an expensive point of sale software that you don’t really need, but there’s got to be a less time consuming and uncomfortable way to ensure that you get paid for the work that you do!
Here at ClickEasy when customers schedule time with you, they’re going to get charged automatically - for classes, customers will be charged up front at the time of bookings, and for individual meetings, customers will be automatically charged after the session takes place. We also allow the ability to request payments, so if someone doesn’t use the scheduler, they can still get the payment charged through ClickEasy. It’s that easy!
Imagine a perfect day, where your customers and clients show up to what they signed up for, where you and your customers can reschedule meetings without needing to go back and forth on it for days. What would you do with all that extra time that you weren’t responding to emails or reminding people of events that they miss?
Here at ClickEasy we automate all customer communication so you don’t have to worry about whether they’re going to remember about class, or pay their bill on time. Once a customer signs up for a class or 1:1 session, or whether you schedule them yourself for a service, they will automatically receive: confirmation email, receipt, 24 hour in advance and 2 hour in advance reminders, any updates regarding cancellations or rescheduling, and afterwards, they will receive a “Thank you, Book Again” mailer.
For those business owners utilizing Zoom or another virtual meeting software, think about how many times customers can’t get into the meeting, can’t find the link, or some other mishap around simply entering an online meeting. It is a headache that we all go through, sometimes even business owners can’t find their own Zoom link.
What if there was a world where that didn’t have to be part of your daily reality? Here at ClickEasy, when you set up a virtual meeting or class, and connect your Zoom account - Zoom links will be automatically generated before meetings, and sent to both you and your customers in advance. 5 minutes before each event, the Zoom link will be sent just in case a previous reminder was deleted or not received too.
While utilizing tools and softwares are guaranteed to enhance your daily tasks, an important aspect to an online scheduler is also getting existing and new customers to use it and get used to it.
To encourage customers to participate in the tools that you have used to enhance your life (and theirs), start by adding your scheduling page everywhere - email signature, website, social profiles. Then, communicate with your customers that there’s a new operation to adopt, and be clear about why too! It’s easier for both of you to stop texting and emailing back and forth on when to meet, it helps you both save time, and once they experience how seamless it is, they will be happy to do it.
We understand that when you’re running a business, it can feel overwhelming to move to a cumbersome software that over promises what it can do. We know that software is often showcased as affordable and ends up being more expensive than it’s worth. We get it! It’s hard to make a switch and give up some of the control, especially around customer scheduling and payments. But, we have built ClickEasy specifically with small business owners in mind!